Independent Ice-O-Matic repair
Ice-O-Matic Appliance Repair in Pittsburgh
Repair for Ice-O-Matic cubers, Pearl Ice nugget machines and flakers in bars, restaurants, cafés and institutional kitchens.
Prefer to type? Put the Ice-O-Matic's model number in the form, and we can look up parts ahead of time.
Two quick steps: what's wrong and where you are. We'll be in touch to set a time.
Some of the brands we repair
Ice-O-Matic Repair in Houses, Apartments and Rentals
Ice-O-Matic is a Denver-based commercial ice machine maker owned by Ali Group. We repair Ice-O-Matic machines independently, with no connection to the manufacturer. Machines still inside warranty should go through Ice-O-Matic's service channels first. After that, we come to your business, diagnose the machine and quote before any work.
How a Repair Visit Works
Describe the Problem
The brand, the model number if it's handy, and what the appliance is doing. A photo of the rating label is a bonus.
Diagnosis On Site
The technician tests the appliance and its power, water, drain, gas or vent until the failed part is found.
Explanation and Quote
You hear what failed and what the repair costs, then decide. Nothing starts without your OK.
Repair and Test
The part goes in, the appliance runs a cycle, and you see that it works before we leave.
Related Services
Other appliances, brands and places we cover.
Ice-O-Matic Products We Service
Denver ice machines, Italian ownership
Ice-O-Matic designs and builds commercial ice machines out of Denver and is part of Ali Group, the Italian foodservice equipment group. Its lineup includes modular and undercounter cubers, Pearl Ice nugget machines and flakers, along with ice bins and dispensers.
In the Pittsburgh area those machines turn up in bars, restaurants, cafés, hotels, and healthcare and school kitchens. A lot of them sit in back rooms or basements, where heat, dust and tight access all affect how well they run.
Scale, slime and slow ice
The most common Ice-O-Matic complaints come from scale on the evaporator, slime in the water trough and distribution tube, and a dusty condenser. The machine still makes ice, but slowly, or with cubes that come out thin, cloudy or stuck to the evaporator.
Cleaning to the manufacturer's procedure with approved chemicals, replacing water filters on schedule and keeping air moving around the condenser prevents many breakdowns.
Getting through a shift without ice
Bagged ice covers most short outages. Tell us your hours when you book, and we'll plan around service when the fault allows. If the machine can be cleaned and restarted in one visit, that's the plan; if a part is needed, you get the lead time.
Ice-O-Matic, product by product
- Ice Makers: Modular and undercounter cubers, Pearl Ice nugget machines and flakers. Scale, water pumps, ice thickness probes, water level sensing, bin controls and gear motors come up most.
Getting Ice-O-Matic parts
Ice-O-Matic parts are available through its distributor network and commercial parts suppliers. Water pumps, probes, sensors, water valves and gear motors are routine orders. We match parts to the model and serial number and tell you if an equivalent part is used.
Ice-O-Matic: Questions We Hear
Quick answers to what people ask most. If yours isn't here, bring it up on the phone or type it into the notes box when you book.
Something else on your mind?
Reach out with the brand, the symptom and a model number if you have one. Some questions we can answer on the spot; the rest a technician can check in person.
Usually scale, slime, a clogged filter or low water. Cleaning and a filter change often help. If not, we check the water pump, the water level sensing and the ice thickness probe.
Yes. They make ice with an auger in a freezing cylinder, turned by a gear motor. We check the gear motor, auger, bearings and water supply, and look for scale in the cylinder.
At least as often as the manual says, and more often in a hot or busy location. Scale and slime reduce ice production and wear out parts.